The Phoenix Bookstore
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about the store


textbook buyback

return policy

payment method

special orders

Return Policy

All books must be returned in original purchase condition with the sales receipt by the following deadlines:

Fall and spring semester textbooks must be returned within one week after classes begin.

Summer session books must be returned within one week after classes begin.

Any textbook purchased after the first two weeks of classes for spring & fall and first week of classes for summer is returnable within 3 business days. 

New books must be in original purchase condition and, if shrink-wrapped, the shrink-wrap must be intact.  All accessory items such as CDs or information cards must also be returned undamaged.

Note that certain textbooks are wrapped in plastic wrap with CD's or access codes.  These items may be non-returnable if you open the plastic wrap and there is a "NO RETURN IF UNWRAPPED" sticker on the item.

Merchandise including clothing and gift items (in salable condition) must be returned within ten business days from the date of purchase.  Original receipt is required.

Digital Returns Policy

"Ebooks" follow the same return policy as traditional textbooks for a full refund, however because there is no physical product, ebooks may not be returned to the bookstore once the title is activated. This means refunds are not available for activated digital books. Please contact the bookstore if you need assistance with any technical difficulties related to your digital book order. Please make sure your home computer can meet the system requirements before activating your ebook.

Exchanges

We are more than happy to help you exchange any item for a different size or color.  Please present all exchanges to the textbook service desk and we will be able to assist you.

Special Return Policy - DVD's

The Phoenix Bookstore is unable to offer returns for DVD sales.  If you purchase a DVD that is defective or unable to play we can offer an exchange for a DVD of similar price.  All exchanges must be made seven business days from purchase with the original receipt.


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