General Questions

Q. Where is your bookstore located?

Q. What information do I need to bring with me to purchase my textbooks?

A. To best assist you in finding all of the textbooks you need, we ask that students bring their class schedule, including your professor's name, course name & number, and section number. This will help us find the correct textbooks for the courses that you are taking. Sometimes two different professors teach the same course but different sections, and use different sets of textbooks.

Q. What should I do if a textbook that I need is sold out?

A. Sometimes textbooks are temporarily unavailable at the beginning of the semester. This may be because we received a late order from the professor, the textbook is delayed due to shipping problems, or it has simply sold out. If this occurs for a textbook that is required for your class, we encourage you to fill out a Reserve Card. This will reserve a copy of the textbook for you, and as soon as it arrives we will notify you immediately. Please come to the textbook service desk for further assistance.

Q. Do you sell items other than textbooks?

A. Of course! The Phoenix Bookstore is your official collegiate store for UWGB apparel, as well as other gift items. You can shop our website for some of these items or come into our store and check out what we have to offer!

Q. Does the bookstore sell audio books?

A. The Phoenix bookstore is proud to team up with audible.com, an online audio book vendor to offer over 60,000 titles to students at the University of Wisconsin - Green Bay. Please follow the link below to for more information on great deals for audio books.

 

Q. I am interested in working in the bookstore. Could I have an application?

A. The Phoenix Bookstore is proud to offer employment for qualified UW-Green Bay students. Candidates must be enrolled in a minimum of six undergraduate credits or five graduate credits and maintain a grade point average of 2.0 to be eligible for employment. Applications can be picked at the textbook service desk.

Q. I am having trouble purchasing items on the website.

A. We apologize for any difficulty you may have in using our website. We try to build the website to be the most user friendly as possible. Initially when you are trying to purchase items, you need to make sure you are registered with our system.

If you are registered in our system but you are still having difficulty, please follow along with these steps. We hope that this can help you, but if you are having further difficulty please feel free to call us at 920-465-2323 or 800-321-UWGB. You can also contact us by email at stbookstore2@uwgb.edu.

Step 1: If you are already registered on our system, please login using your email address and password. If you do not remember your password, you can simply request a new password.




Step 2: Please click on your shopping cart on the left side of the screen once you are done shopping. Then click on "continue checkout" on the bottom right of the page.


Step 3: Please confirm your billing address and click on "continue to shipping address"



Step 4: You will need to choose an address to ship to or you have the option of adding a new address. Please select your choice.



Step 5: We will need you to reconfirm the shipping information for your items. Please also read the shipping policy on the bottom of the page. When you are finished please click "continue".



Step 6: You should now be viewing our order summary page. Please note that if you are purchasing textbooks the price invoiced here will be if you are receiving new only. Your actual price will be different if you choose used textbooks and they are available. When you are finished, please click "continue checkout".


Step 7: Please enter your payment information. When you are finished, please click on submit order only once. It may take up to three minutes for this step to finish depending on your internet connection.





Q: Why are textbooks so expensive?

A: Textbook prices are a common problem for all college students. One misconception is that the Phoenix Bookstore takes in a big profit on the high priced new textbooks, but this is actually not the case. For every dollar spent on a new textbook, the bookstore typically receives 4.5 cents (pre-tax). So where does the rest of this money go? According to data provided by the National Association of College Stores, almost 65% of every dollar spent on a new textbook goes back to the book publisher to cover the costs of book development. This graph shows where your money goes when you buy a new textbook.





Q. Can the store try and pick cheaper books?

A. The Phoenix Bookstore is not directly involved in the selection of textbooks for your classes. Your professors are given the choice after reviewing many different textbook options. The professors will then instruct us which books we should order. We will try as much as we can to keep the price of your textbooks down, for example by encouraging the faculty to choose their textbooks early so we can get as many used copies as possible.


Book Buyback Questions


Q: Why are some books worth more than others?

A. The value of a used textbook depends on if that book will be used by the professor next semester. Books that we have orders from the professor for the next term will have a higher value than books that will not be used. If we receive an order from the professor for your textbooks, then we will buyback copies of that book for resale in the store. If this happens, we will typically give you 50% of the new value of the textbook.

If the professor decides not to use the textbook next semester, we will check with a wholesale book company to find out the national market value of the book. Used book wholesalers buy the books from you and sell them to other campuses around the country. The Phoenix bookstore has no influence on what the value of these books will be, because it is set by the wholesale companies.

Q. Why are the prices totaling on my quote at the new price only?

A. Used availability for each book varies, so we quote you the new cost at time of order so you are aware of the most you would possibly pay.

Q. Am I charged when I place an order?

A. No: After we pull your order, and any books that are not available are noted, we charge your account for the actual books you are being shipped. Depending on used book availability, that may be a smaller total than what your original order was quoted.

Q. When will my books be shipped?

A. Once we receive your textbook order it will take us typically 1-2 business days to process and ship. Students can pick up EZbook orders for fall 2009 August 31st - September 3rd in the University Union Alumni Room.

Q. Is there any way for me to reduce the price of new textbooks for next semester?

A. Yes. Consult the course catalog to find out who the instructors are for the classes you intend to take the next semester. (If no instructor is listed for a course, you may ask the department chair of that school or college to check if he or she knows.) Ask those instructors to please submit their book requests to the bookstore by the early adoption deadline (early June for the fall semester and late October for the spring semester). This will help you because the earlier we receive the order, the more likely we can get used textbooks.

Q. What is the difference between an "ebook" and a normal textbook?

A. The Phoenix Bookstore is pleased to offer ebooks as an alternative to traditional textbooks. Please read the following information about ebooks so you can make the best choice for your course. An ebook is basically your textbook either physically scanned or as a ".pdf" file for viewing. So what are the differences between the two? Ebooks are typically cheaper than traditional textbooks, however ebooks can not be sold back at the end of the semester at book buyback. Ebooks also have restrictions depending on the company that is providing the service. For example, the availability of copying, printing, and reading aloud varies based on which kind of ebook is available. You may want to determine if you will want these services and if they are available before you decide to purchase an ebook. In addition, in some cases ebooks have expiration dates which will mean that you can no longer view the book after a certain period of time. Lastly, please make sure your home computer can meet the system requirements before activating your ebook.

For the ebook return policy please click here.

To access the information on ebook information please click on the "REQUIREMENTS" link.

Have a question that was not answered here? Contact us here or give us a call at 920-465-2323 or 800-321-UWGB.





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